After my blog yesterday, the Fabulous Vicki Day tweeted it to @hiltononline. Well soon after, hiltononline tweeted me asking me to dm them. I did, and after a few dms they called me.
The explanation was, to say the least [the very least], comical! Really, all I heard was blah, blah, blah.
The gentleman who phoned was very business like and polite. I’m sure the typical PR guy. The reasoning behind the reservation person saying that I could reserve the room, but no guarantees, was due to… get this, here it comes… natural disasters! You know, floods, earthquakes, even fires. You see if they guarantee the room and this happens then issues can arise. Seriously… do I sound [or look like] I have STUPID written on my forehead? I mean really, if that happens the majority of people would understand. It was very hard for me to keep from lmao and saying something sarcastic.
Marriott had no problem guaranteeing my room.
I explained that I told the guy [reservationist] that if I got there and the room was gone, I would expect my money back so I could go elsewhere and was told, no, there is a 48 hours cancellation policy. PR guy said that if that happened they would definitely accommodate me and find me the proper room I needed. Now I’m confused, do they not train the reservationists? [maybe Paris trains them, oh wait she does nothing] If the RG [reservation guy] had explained the natural disaster problem [roflmao] I would have said okay! But, I know, from experience that the real issue is someone coming in before we get there, needing a roll in shower and them giving it to that person. How do I know this… because this was done for me at the Hilton Garden Inn when my friend and I had a mom’s night away. [now I feel like shit for that] We said we would go elsewhere, but he said, no he could change the rooms. Anything for a buck!!
The PR guy also said he would give me their direct number, and in the future I can call them directly and they will get the manager to make sure I get the room reserved. Just train your fucking employees.
So there you have it! Again, all I heard was blah, blah, blah!