In my head I do not ‘see’ myself as crippled. I just see me. Unfortunately there are little issues that pop up to remind me.

Next week we are heading to Carlsbad/San Diego so I can go see my Uncle, the dentist. Finally going to find out what’s happening with my painful mouth. We usually stay with my parents in Carlsbad at their home, but it can be rough for me with no ‘crippled’ access. Roger and I decided we would stay in a hotel nearby with the roll in showers and accessible rooms. We had stayed at the Hampton Inn Carlsbad once before and it was perfect. Now, here’s where the fun starts. I called to make a reservation making sure I could get a roll-in shower room. They said they were booked for those rooms on those dates but had an ADA bathtub room. I explained that will not work for me and he said to try the hotel next door, the Homewood Suites by Hilton. Okay, cool. I thanked him and called. The Homewood Suites had no availability for these rooms either so he said he would call the Hilton Garden Inn Carlsbad. By now I’m feeling a bit nervous and stressed and crippled. All this to get a hotel room? I figured 3rd times the charm, right? Wrong!

The Hilton Garden Inn had roll-in shower available rooms. Woot woot! Not so much. Now we could pay for and ‘reserve’ this room…but…they can not guarantee we will get the roll-in room. Ummmmm, what? I’m paying for the reservation [reserving] the roll-in room, but you cannot guarantee it. WTF! Basically, we can pay for it, but once we get there is may not be available and we will get an ADA bathtub room. Now I’m not only confused but getting angry and tearing up. I ask the guy why the other hotel has the rooms and also has them reserved for the people. [why I couldn’t get one there] He’s sorry but there will be no guarantees for the roll-in room. I explain that if we pay for it and it is not available that I will need to cancel and get my money back so I CAN find a hotel with the room I need. He explains that no money will be refunded as it’s a two day cancellation policy. I then explained that the ADA will not be happy to hear about this.

After a few no so nice, yet adult like comments, I hung up. Wow, I can’t even get a hotel room… I really am crippled! Fuuuuuuuuuuuuuck!

I call my parents and burst into tears explaining what happened. After a few minutes, I calmed down, [thank you Cheryl] regained my composure, and realized I can tough it out for two days in their house. It’s just the bathrooms that cause me stress.

Now that I was composed, I noticed there was a Marriott nearby as well. I figured, maybe the 4th time is the charm and fuck Hilton! 😛

Dialing the number, crossing everything, I call The Courtyard By Marriott Carlsbad. [oh please, oh please] My first question to the sweet voice on the other end was, “Do you have roll-in shower rooms?” She says yes. My second question was, “If we reserve one, will we be sure to get one?” She says yes, they will reserve it and put a block on that room for me!!! HALLELUJAH…HALLELUJAH Really, I heard music! So this  lovely girl made our reservations, blocked the room, and instantly sent me a confirmation.

Marriott - a crippled persons dream! :p

My stress was lifted, my spoons replenished. I will NEVER deal with Hilton again. They may be and have accessible rooms, but they are NOT cripple friendly. Marriott, you are my new love, Thank You!!

Love and light peeps!

Comments
  1. Vicki says:

    Okay this is the bit which skips with me – a reservation is to reserve something – hotel room , shoes etc so by reserving with Hilton your just paying them money to sit in their bank account and you might get the room you reserved or you might not and you have to know the small print – bad practise – plus knowing your asking for a specific bathroom why not be accommodating for someone with specific needs – that’s just good customer service.
    Sounds like Hilton are living in pre -recession economy and think customers are plentiful see if they change their tune after another four years of this recession

    Like

  2. Ruby Cantu says:

    Yay, so glad to hear a happy ending here. Hope all goes well with your dentist uncle. And yes Fuck Hilton and yay for Marriott!

    Like

  3. Frannie says:

    I’ve always liked The Marriott and yeah! What Ruby said. fuck Hilton! A reservation means RESERVED! But I guess they need more training, stupid f***s!

    Like

  4. Kristi Hall says:

    That is insane, isn’t that the point of a reservation?! I will make sure to keep in mind to stay away from Hiltons (that family doesn’t need any more money anyway!). I am still ok w/the tub as of now, but hating it more & more every day, I have trouble lifting my legs high enough to get in & my bathroom is too small here for a chair to slide across. I can’t wait for the days of retirement (2ish yrs) so I am finally in my own house & can design as I please!

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  5. Mary says:

    I have never heard of such a thing. It all sounds very fishy to me…sounds like Hilton is just padding their pockets…shame on them! So glad you got a reservation with The Marriott..they are o.k.!

    Quick story….hub and I had a reservation for an overnight at a B & B along the Delaware River in Bucks Co., Pa on December 29. I had come down with a very bad sinus infection/flu right after Christmas, so had to cancel. The staff was fantastic about it. It is a small place, so in the by laws it reads that if they are not able to re-book a room, then the customer would not get a refund, BUT they will send you a gift certificate for the exact amount that you paid, so in retrospect you really don’t lose your money…that is good business practice…why allow your place to be bad mouthed by a disgruntled patron

    xoxo

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  6. Vicki says:

    so after the tweeting etc and the direct message what do Hilton have to say ?
    Have they explained why they discriminate against disabled people with reduced options??

    Like

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