If you have not been following my Home Depot saga, click here – here – here – and here. What a rollercoaster ride it is.
Back in March I thought things were going to go smoothly. I got calls updating me on the infamous window. Yes they can make it, yes it will all be taken care of. The wrong windows will be replaced, stucco fixed, doors fixed and door handles replaced, windows to be ‘leak’ checked, and finally the garage window too.
While I appreciate the updates, not sure how ‘true’ they were. Now, after I called today to say how we just want want our money back, things changed. It’s been 9 months from date of order and 4 months from, we’ll get it all fixed. So not acceptable. 4 months ago, when offered a refund no ‘windows’ attached, I should have said okay. Now when asking for my ‘refund’ I’m told sure we’ll come get the windows.
I said cool, bring back my old ones like I said back in March. Reply, back was those have been trashed/thrown away by now. ROFLMAO OK, so you’ll come take my windows and leave me with none… Not what I was told in March. To this day I’m still paying, every month for the shit job, as I will not let them ruin our perfect credit.
I was told today that the garage window was lost somewhere in San Francisco. Last I heard a few ago was everything was moving along as planned. I have been more than patient waiting for the mysterious garage window to be made. Makes me wonder if it truly was made or if I was just told it was to keep me at bay. hmmmm
As for my refund, he said some percentage will have to be charged. Ummm, nothings been fixed, doors barely open [hazard for me as I can’t get out in an emergency]. He ‘seemed’ confused as he thought all had been taken care of minus the garage window. Weird as in our updates via phone no appointments were ever made to get all the other stuff fixed.
I need the money back to find another company to fix what’s wrong, really find the garage window, and fix all their damage.
The end of the conversation… he’s going to check on a few things and call me back tomorrow.
SMDH… Hopefully, as stated above to get the whole story, click the links to see what a cluster-fuck this has been.
Sorry for any spelling or grammar mistakes… this whole thing has me MS stressed!!!