1 year 6 months! SERIOUSLY!!
Bernie Marcus, the founder of HD, was friends with my dad back in the day. Good friends. Doubtful if he’d accept this treatment of customers. Sadly he’s retired now… but you never know.
The waiting is the hardest part dealing with the Home Depot. I was given two offers last week, one of which would void the warranty, and one which was a complete joke. I didn’t pay for a separate warranty, the warranty came with the windows. I told them (Briana and Mark) no on both offers and that I would call corporate. Mark Nord was actually on the phone call, The guy who blew me off some months ago then sent me to someone else. On the phone call every time I tried to speak, they cut me off. Typical of the Home Depot.
So I got lucky and got through to corporate. The gentleman I spoke with, Michael, said he would do his best to help me. That was Friday. So, we shall see if he honestly will help me. Doubtful.. Talked to a Jasmine at corporate a few days before, and she never called back or returned my calls. I really just want and need this over with. I literally cannot sleep with all the crap that goes through my head regarding this.
I’m really afraid I’m going to have to go and pursue other means. Attorneys, the news, a website where people can share their awful experiences. I really hope I don’t have to go that route.
And the saga continues…